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spinview can't change settings

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3 comments

  • Official comment
    TDY_Demos
    Community team
    Expert (Gold)

    Hello Varun,

    Can you try selecting line3 from the LineSelector and ensuring it is set to be an input, and not an output?

    Can you please send a screenshot of what your Digital IO feature tree (with line3 selected in LineSelector)?

    It should not be a firmware issue, but can you also ensure you are using the same firmware on a working and non-working camera?

    Demos

     

  • Varun Narasimhan

    hello Demos,

    thanks for that. I tried doing those things and updating all the firmwares with the same file but it still wouldn't work on my 3rd party software the way it works for the other cameras.

    Also I noticed that for the other 7 cameras, I did not have to select line 3 from the line selector and then select it on the trigger source. For some reason that is only this camera.

    This camera in question also did not arrive with the other 7 cameras. It was part of a separate order. 

    Any thoughts?

    Varun

    0
  • TDY_Demos
    Community team
    Expert (Gold)

    Hello Varun,

    As this seems pretty specific to this one unit, which you received separately, I will move this to a support ticket so we can work with you on this.

    We can post a summary of the solution after we figure out what is going on.

    Demos

    0

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