Spinnaker Windows 11 support?
AnsweredSince upgrading to a new computer running windows 11, I have been having connectivity issues with the computer failing to recognize Blackfly S USB3 cameras. Do the camera drivers provided with the spinnaker SDK fully support windows 11, or would you recommend downgrading to windows 10?
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Official comment
I think this could an incompatibility with the USB3 controller. Do you have space for another PCIe card in the PC? Could you try with one of our controllers or a controller from a different vendor with the same chipset?
https://www.flir.eu/products/usb-3.1-host-controller-card/?vertical=machine%20vision&segment=iis
Best regards,
Manuel
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Hi Selmaan,
We do not officially support Spinnaker on Windows 11 yet but will in the upcoming Spinnaker 4.x release. I don't think that this problem is related to Windows 11 though.
Are you saying that the camera is never recognized on this PC or only sometimes?
What USB3 controller do you use?Best regards,
Manuel
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Hi Manuel,
Thanks for the quick response! I also thought it was unlikely windows 11 but am getting stuck trying to fix this issue. I am using the controller on my motherboard (ASUS ProArt x670e creator wifi, device manager says things like "AMD extensible USB controller 3.1 - v1.2"). The issue is a little complicated, but I think the following test reliably demonstrates the failure:
The motherboard has multiple controllers, each with multiple ports, so for example controllers A & B, each with ports 1 & 2. My test is to first plug some device (e.g. a USB mouse) into A1. This works fine. I then plug a blackfly camera into port A2. The camera receives power, but is not recognized by the computer (nothing shows up in device manager), and I see an unusual pattern on the camera's status lights (short-long-short green blinks). However, if I unplug the camera from port A2, I can replug it into ports B1 or B2 and the camera will be identified! It works fine and I get a normal status light pattern (3x short green blinks). However I continuously get windows notifications that my last USB device is not functioning properly, until I turn off the computer. Also the mouse is still plugged in to port A1 and functioning, but informatively, if I unplug it from this port, the computer doesn't recognize this, and the mouse remains frozen and can't be plugged in to any other port. I can do the exact same test in the reverse order (e.g. starting with controller B), and see that the problem is not specific to the controller, but to the order in which cameras are plugged in (e.g. plugging in to B first means controller B hangs, but controller A functions afterwards).
In gist, it seems like the USB controller for the port I first plug a camera into freezes up and doesn't recover, rendering it useless and triggering a lot of warnings from windows. But then subsequently plugging cameras into other controllers works fine (although it doesn't "release" the initial controller). Any assistance figuring out what's going on here would be a huge help!
Thanks,
Selmaan
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Yes, things seem to work when I use non-motherboard controllers. Other devices work fine with the motherboard controllers. It seems like there is a conflict between the camera drivers and the motherboard then? I'm using an ASUS ProArt x670e creator wifi motherboard. I don't know in this case if the issue needs to be fixed on FLIR or ASUS's side...
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Is this a blocker for you? I'm not sure we can do anything about it but if you would like us to look into it, could you please open a support ticket on https://flir.custhelp.com/app/ask ?
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Thanks Manuel, I'm also not sure there's anything immediate that can be done. It does appear to be a specific incompatability btw the spinnaker drivers and the motherboard's USB controller:
-other devices work fine on the motherboard's USB ports
-the cameras work fine on a computer's USP ports which has a different motherboard
-the cameras work fine when plugged into a hub which is then plugged in to the computer with the proart x670e motherboard, or when plugged in to other non-motherboard controllers on the same keyboard.
I'll open a support ticket for it.
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