IMAGE_MISSING_ Warnings (and stuttering video) for GigE Blackfly

Answered

darran

• October 30, 2023 21:05

I've just received our first FLIR MV camera. It's a GigE BlackFly (BFS-PGE-16S2M-CS). It is connected to my Windows 11 laptop via a small switch and a USB GB network adaptor (Realtek USB GbE Family Controller #3). I have Jumbo Frames enabled with a packet length of 9014 bytes. Unfortunately, in SpinView, I'm seeing stuttering video and lots of warning messages like the following:

LOG_LEVEL_WARN    10/30/2023 12:36:53 PM    SpinnakerNETGUI    SpinnakerNET.GUI.WPFControls.ImageDrawingControl    Image received with incomplete status "IMAGE_INFO_INCONSISTENT". This can be related to the network hardware used, the CPU workload or the configuration of the network adapter. Try enabling jumbo packets, adjusting packet size/delay and other solutions found in https://www.flir.com/support-center/iis/machine-vision/application-note/troubleshooting-image-consistency-errors/   

LOG_LEVEL_WARN    10/30/2023 12:46:17 PM    SpinnakerNETGUI    SpinnakerNET.GUI.WPFControls.ImageDrawingControl    Image received with incomplete status "IMAGE_MISSING_PACKETS". This can be related to the network hardware used, the CPU workload or the configuration of the network adapter. Try enabling jumbo packets, adjusting packet size/delay and other solutions found in https://www.flir.com/support-center/iis/machine-vision/application-note/troubleshooting-image-consistency-errors/    

LOG_LEVEL_WARN    10/30/2023 1:13:35 PM    SpinnakerNETGUI    SpinnakerNET.GUI.WPFControls.ImageDrawingControl    Image received with incomplete status "IMAGE_MISSING_TRAILER". This can be related to the network hardware used, the CPU workload or the configuration of the network adapter. Try enabling jumbo packets, adjusting packet size/delay and other solutions found in https://www.flir.com/support-center/iis/machine-vision/application-note/troubleshooting-image-consistency-errors/    

What I've tried and looked at:

• Yes, Jumbo Frames are enabled (packet size 9014)
• During capture, cpu load is under 20%
• I'm no where near maxing out the network adapter. Even if I drop the frame rate to 1 Hz and decimate the horizontal and vertical image to reduce the bandwith requirement, still getting these warnings (though obviously not as many)

Is there something else I should be looking at?

Cheers,

Darran

 

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• Official comment

  

  TDY_Demos

  Community team

  • December 19, 2023 18:39
  • Edited

  

  Hello Darran,

  The image consistency errors could be caused by multiple factors, and we have many things to try in our knowledge base article pointed to by those errors.

  However, if you are using our newer Spinnaker 3.X, we have a gige configuration adapter right in SpinView that can help optimize your host controller settings.  You can right-click on the gige interface in SpinView and configure adapter properties.

  There is also a chance that the dropped packets are caused by the usb3-to-gige adapter.  If there is any way to connect directly to the laptop with your gige camera just to test if that helps resolve the issue (even if you plan to use your laptops gige cable for your own network), this can help narrow down the cause of the errors.

  Please try our latest spinnaker and the adapter config GUI and a possible direct connection and let us know if that resolves the issues. 

  Thank you,

  Demos

   
• 

  darran

  • November 23, 2023 23:28

  Hi Demos,

  Thanks for the feedback. I tried the updated Spinnaker but was still getting errors. Auto-configure of the Realtek USB-to-Ethernet adapter didn't help. I then purchased a ACC-01-1105: Dual Port 1Gige Network Interface Card, put this into a desktop PC, and it works flawlessly.

  Question, if I wanted to run 3 GigE Blackflys from the same computer, would I need to get 2 of these network cards (in order to get 3 ethernet ports)?

  Cheers,

  Darran.

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• 

  TDY_Demos

  Community team

  • December 19, 2023 18:38

  

  Hello Darran,

  I am just following up this as this was taken offline in a support ticket.

  It seems you were using a realtek chipset and a USB-to-GigE adapter.  You tried a dedicated GigE card on a desktop PC and it worked fine.

  Were you able to get 3 cameras working with no issues?  If you want to run them at full bandwidth, you need dedicated ports per camera, but if you are using less bandwidth, you could get away putting 2 cameras (or all 3) on a switch going to a single PC port.  It depends on if you need full resolution/framerate on each camera or not.

  Just checking to make sure everything is working for you.

  Thank you,

  Demos

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