Black fly s usb3 won’t stay connected to computer

Answered

Chris Mcdonald

• February 26, 2024 02:21

Just bought the blackfly camera with the usb3 cable. For some reason it keeps disconnecting and connecting to computer no matter what usb3 port i use. My other cameras don’t do this. If i plug the usb into a usb 2 port it stays connected but only gives me 17 fps. I have latest drivers downloaded. Do you think the cable that came could be bad? Thank you

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• Official comment

  

  TDY_Ifeanyi

  Community team

  • February 27, 2024 16:02

  

  

  Hello Chris,

  I am not sure if resetting controller would help to resolve this because 5m cable seems too long for laptop connection. One (1) meter cable is recommended for laptop or on-board controller.

  Yes! Purchasing a separate host controller instead of inbuilt one to test this further is a good step to resolve this. Another option to try is with powered usb3 hub or powering camera via GPIO port.

  Please let me know if any of the troubleshooting options helps to get camera stable.

  Regards,

  Ifeanyi
• 

  TDY_Ifeanyi

  Community team

  • February 26, 2024 16:52

  

  

  Hello Chris,

  This seems like communication issue between camera and system.

  Please I have some questions to help narrow this down further:

  • Is camera directly plug to system or via usb hub? 
  • What is the length of this usb3 cable?
  • Have you tried to test this camera on a different PC?
  • Does it help swapping camera with another USB cable that is working fine?
  • Are other cameras working fine the same model and also connected to the same PC?
  • Asumming this may be related to power problem, you could try powering camera externally via GPIO port?

  It would also nice to know the current spinnaker sdk version installed in this pc.

  Regards,

  Ifeanyi

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• 

  Chris Mcdonald

  • February 27, 2024 14:34

  The camera was plugged directly into computer
  5m cable bought from teledyne
  Camera works on my laptop, but camera worked on pc for first 4 days. Thinking my usb controller built in might have went bad but how. Camera gives me 3 green blinks like it is connected fine to usb3. 2 blinks when i plug into usb2. I ordered a pci usb3 controller. Should come today. I hope this works.
  Thank you, if you have an idea to reset my usb3 ports please let me know.

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• 

  TDY_Demos

  Community team

  • March 22, 2024 12:09

  

  Hello Chris,

  Just following up to check if the new host controller resolved your issues or if you still have communication issues between the BFS and your laptop.

  Thank you,

  Demos

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• 

  Chris Mcdonald

  • March 22, 2024 14:02

  Sorry yes, tech support helped me. I actually had one red port which i didn’t know that meant a gen 3.2. Works great now. Thank you

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