Gain Auto when turned to "Off" causing crashing problems.

Ashhad Qazi

• June 19, 2024 16:50

I have a Blackfly S USB3 (526 fps monochrome) camera, but when I connected it to Spinview to configure settings, I discovered that the frame rate was capped at 200 fps. After some investigation, I realized that the "Gain Auto" setting being set to "Continuous" was causing this limitation. However, when I changed the "Gain Auto" setting to "Off," it caused complications with Spinview and other applications like Bonsai. It’s challenging to pinpoint the exact issue, but typically when I switch "Gain Auto" to "Off," the camera often disconnects from Spinview and displays the following error:

Any help is appreciated.

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  TDY_Michael

  Community team

  • June 19, 2024 20:41

  

  Hi Ashhad, would you please make sure that only one application is connected to the camera at a time? For instance, in this case, please close other application like Bonsai, etc., if you have not tried so. Please keep only Spinview open and connected to the camera.

  If the issue persists, please submit a support ticket at: https://flir.custhelp.com/app/ask

  When submitting the ticket, please include the camera model, firmware version, Spinview version.

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  Ashhad Qazi

  • June 20, 2024 20:38

  Closing applications didn't do much, it is just that one setting that when turned on/off changes the performance drastically.

   

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  TDY_Manuel

  Community team

  • June 27, 2024 14:47

  

  What if you execute the factory reset node on the camera and when the camera is back up, gain auto is the first setting you change? Do you see the same issue? 

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