A400 Thermal Camera not showing up in SpinView

Christian Rossmann

• August 15, 2024 16:08
• Edited

My A400 thermal camera does not show up in SpinView. I have checked all connections and can access the camera via IP Config and the browser window (FlirCamWeb). However, the camera does not appear in SpinView version 3 nor in SpinView version 4; I tested both. I have ran SpinView as user and as Admin and there was no difference, the camera was not found.

I am running SpinView on Win11 x64

Please advice on what to do. Are there any specific Settings required in the Admin tab in the FlirCamWeb?

Thank you.

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  TDY_Ifeanyi

  Community team

  • August 16, 2024 08:57

  

  

  Hello Christian,

  Could you double check that camera IP address is in the same subnet to the NIC? Otherwise, I would reconfigure NIC via Spinview as follows:

  • Right-click on the very NIC camera is connected to via spinView device pane
  • Go to "GigE Configuration"
  • Select "Configure Adapter Properties" from drop down list

  Please let me know if that helps to enumerate the camera.

  Best regards,

  Ifeanyi

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  Christian Rossmann

  • August 16, 2024 18:57

  Hi Ifeanyi,

  The IP addresses match up. This does not seem to be the issue. Do you have any other suggestions?

  Thank you.

  -Christian

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  TDY_Ifeanyi

  Community team

  • August 20, 2024 13:04

  

  

  Hello Christian,

  Another customer reported similar issue on their virtual machine, although we have tested this on our host machine with spinnaker 4.0 and it was working fine. Customer downgraded to spinnaker 3.2 and was able to stream images from VM. 

  What is the topology of the network camera is connected to? Do you see similar issue downgrading to spinnaker 3.2 ? https://www.flir.eu/products/spinnaker-sdk/?vertical=machine+vision&segment=iis

  Best regards,

  Ifeanyi

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  Christian Rossmann

  • August 21, 2024 14:05

  Hi Ifeanyi,

  Thanks kindly for helping me out with this. I wanted to let you know what the issue was. As suggested by the support team I tried the camera with an older laptop with an integrated network adapter instead of using a Ethernet to USB-C cable. This did the trick. The camera was immediately recognized and I can work with it using the Spinnaker-SDK version 4 together with the Python API.
  Thank you for your help.

  
  -Christian

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